{"id":1525664,"date":"2023-08-20T05:00:53","date_gmt":"2023-08-20T09:00:53","guid":{"rendered":"https:\/\/www.practicalecommerce.com\/?p=1525664"},"modified":"2023-08-20T05:30:02","modified_gmt":"2023-08-20T09:30:02","slug":"ecommerce-companies-need-flywheels","status":"publish","type":"post","link":"https:\/\/www.practicalecommerce.com\/ecommerce-companies-need-flywheels","title":{"rendered":"Ecommerce Companies Need Flywheels"},"content":{"rendered":"<p>The formula for ecommerce growth seems simple: Get more customers. Sell more items. Earn more profit. Repeat.<\/p>\n<p>It&#8217;s an approach that industry giants have nearly perfected. Amazon&#8217;s Jeff Bezos used this concept to develop a growth strategy, intertwining customer experience, traffic, and massive selection into a self-reinforcing cycle.<\/p>\n<p><a href=\"https:\/\/www.practicalecommerce.com\/align-with-amazon-strategy-for-marketplace-success\">Bezos&#8217; virtual cycle<\/a> \u2014 akin to a flywheel \u2014 showcased how structured repetition can lead to enormous success. And that flywheel is a pattern businesses can tap into, refining and repeating processes to scale up consistently.<\/p>\n<p>What&#8217;s more, not every flywheel has to be about growth. A company can have many flywheels spinning at various levels of the business.<\/p>\n<h3>The Flywheel Concept<\/h3>\n<p>The flywheel has its roots in mechanical engineering, where a heavy rotating disc stores and releases energy. In the business context, the term describes a strategy where inputs, over time, lead to amplified outcomes.<\/p>\n<div id=\"attachment_1525667\" style=\"width: 580px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-1525667\" class=\"wp-image-1525667 size-large\" title=\"Sketch and design of a flywheel on paper\" src=\"https:\/\/www.practicalecommerce.com\/wp-content\/uploads\/2023\/08\/081923-mechanical-flywheel-570x380.jpg\" alt=\"Sketch and design of a flywheel on paper\" width=\"570\" height=\"380\" srcset=\"https:\/\/www.practicalecommerce.com\/wp-content\/uploads\/2023\/08\/081923-mechanical-flywheel-570x380.jpg 570w, https:\/\/www.practicalecommerce.com\/wp-content\/uploads\/2023\/08\/081923-mechanical-flywheel-300x200.jpg 300w, https:\/\/www.practicalecommerce.com\/wp-content\/uploads\/2023\/08\/081923-mechanical-flywheel-768x512.jpg 768w, https:\/\/www.practicalecommerce.com\/wp-content\/uploads\/2023\/08\/081923-mechanical-flywheel-150x100.jpg 150w, https:\/\/www.practicalecommerce.com\/wp-content\/uploads\/2023\/08\/081923-mechanical-flywheel-500x333.jpg 500w, https:\/\/www.practicalecommerce.com\/wp-content\/uploads\/2023\/08\/081923-mechanical-flywheel.jpg 800w\" sizes=\"auto, (max-width: 570px) 100vw, 570px\" \/><p id=\"caption-attachment-1525667\" class=\"wp-caption-text\">The initial flywheel effort might not produce much, but momentum builds, and soon the flywheel spins effortlessly.<\/p><\/div>\n<p>In his book &#8220;Good to Great,&#8221; Jim Collins introduced this metaphor for sustained business success. The initial effort put into a flywheel returns sparse results. But momentum gathers with persistence. Each turn of the wheel becomes both easier and more impactful.<\/p>\n<p>A flywheel is about accelerating growth, departing from the traditional business funnel focusing on linear processes. Each flywheel effort feeds into the next stage, creating a positive feedback loop that fosters consistent progress.<\/p>\n<p>Businesses operate multiple flywheels, from company-wide tactics to niche components such as advertising or customer experience. Each has its inputs and momentum-builders, but the underlying principle remains the same.<\/p>\n<p>Understanding and harnessing the power of these flywheels can be the difference between an average business and one that thrives.<\/p>\n<h3>Flywheel in Action<\/h3>\n<p>Consider an ecommerce advertising flywheel created to achieve a 3:1 return on ad spend within 180 days after an initial purchase.<\/p>\n<h4>Targeted advertising<\/h4>\n<ul>\n<li><strong>Action.<\/strong> Target ads at specific demographic or psychographic audiences, optimizing for conversions.<\/li>\n<li><strong>KPIs.<\/strong> Measure click rate, cost per click, and conversion rate.<\/li>\n<li><strong>Momentum builder. <\/strong>Refine the audience targeting with each (or nearly each) rotation. The ads become more effective as you understand which audiences convert.<\/li>\n<\/ul>\n<h4>Optimized landing and checkout experiences<\/h4>\n<ul>\n<li><strong>Action. <\/strong>Streamline conversions from the ads&#8217; landing page to the final purchase, minimizing friction at each step.<\/li>\n<li><strong>KPIs.<\/strong> Bounce rate, average session duration, and <a href=\"https:\/\/www.practicalecommerce.com\/remove-these-distractions-to-lower-cart-abandons\">cart abandonment rate<\/a>.<\/li>\n<li><strong>Momentum builder.<\/strong> Continuous optimization leads to higher conversion rates, driving revenue.<\/li>\n<\/ul>\n<h4>Post-purchase engagement<\/h4>\n<ul>\n<li><strong>Action.<\/strong> Connect with customers via emails, text messaging, or retargeting ads to promote related products or gather feedback.<\/li>\n<li><strong>KPIs.<\/strong> Open rate, click rate, and repeat purchase rate.<\/li>\n<li><strong>Momentum builder.<\/strong> Engaged customers often are repeat buyers. Their feedback can improve products and processes.<\/li>\n<\/ul>\n<h4>Reorder incentives<\/h4>\n<ul>\n<li><strong>Action.<\/strong> Offer deals or discounts to encourage repeat purchases or subscription signups.<\/li>\n<li><strong>KPIs.<\/strong> Customer lifetime value and <a href=\"https:\/\/www.practicalecommerce.com\/want-repeat-customers-foster-long-term-relationships\">repeat purchase rate<\/a>.<\/li>\n<li><strong>Momentum builder.<\/strong> Increased reorder rates boost customers&#8217; overall value, leading to more stable revenue.<\/li>\n<\/ul>\n<h4>Feedback and referral campaigns<\/h4>\n<ul>\n<li><strong>Action.<\/strong> Encourage customers to leave reviews and refer friends, perhaps with incentives.<\/li>\n<li><strong>KPIs.<\/strong> <a href=\"https:\/\/www.practicalecommerce.com\/drive-customer-satisfaction-with-nps\">Net promoter score<\/a> and referral conversion rate.<\/li>\n<li><strong>Momentum Builder.<\/strong> Positive reviews and word-of-mouth referrals attract new customers at little to no <a href=\"https:\/\/www.practicalecommerce.com\/9-ways-to-reduce-customer-acquisition-costs\">acquisition cost<\/a>. This puts folks in the flywheel without an ad, which is no problem \u2014 flywheels don&#8217;t have to be linear.<\/li>\n<\/ul>\n<h4>Retargeting non-converters<\/h4>\n<ul>\n<li><strong>Action.<\/strong> Run targeted campaigns for folks who visited but didn&#8217;t purchase.<\/li>\n<li><strong>KPIs.<\/strong> Retargeting conversion rate.<\/li>\n<li><strong>Momentum builder.<\/strong> Converting even a fraction of these visitors leads to significant revenue, making advertising more efficient over time. And it doesn&#8217;t matter that some shoppers arrive at a different spot in the cycle.<\/li>\n<\/ul>\n<p>A good ecommerce marketer might have done these steps regardless. But connecting them sets in motion a dynamic flywheel.<\/p>\n<p>Each stage&#8217;s outcomes feed the next, fostering rhythmic, increasing growth.<\/p>\n<h3>Building Flywheels<\/h3>\n<p>How do ecommerce businesses craft flywheels that turn and gather momentum with each rotation?<\/p>\n<ol>\n<li><strong>Identify core drivers.<\/strong> Pinpoint what drives success or solves the problem. If it is a return policy flywheel, determine what reduces product returns.<\/li>\n<\/ol>\n<ol start=\"2\">\n<li><strong>Map the cycle.<\/strong> Visualize how one positive outcome can lead to another in a given flywheel.<\/li>\n<\/ol>\n<ol start=\"3\">\n<li><strong>Integrate information loops.<\/strong> Successful flywheels run on facts, not assumptions. Ensure there&#8217;s a system in place to gather feedback and collect data \u2014\u00a0 from customers, analytics, and internal teams. This info refines and accelerates the virtuous cycle.<\/li>\n<\/ol>\n<ol start=\"4\">\n<li><strong>Iterate relentlessly. <\/strong>The first version of the flywheel won&#8217;t be perfect. The idea is to refine continuously. Tweak and adapt as the market shifts, customer preferences evolve, and challenges arise.<\/li>\n<\/ol>\n<ol start=\"5\">\n<li><strong>Invest in sustained effort.<\/strong> Early results might be minimal, but sustained effort ensures momentum over time.<\/li>\n<\/ol>\n<ol start=\"6\">\n<li><strong>Educate your team.<\/strong> A flywheel is a mindset, not a strategy. Ensure all team members understand its significance and their role. The flywheel moves faster when all participants push in the same direction.<\/li>\n<\/ol>\n<p>As ecommerce becomes increasingly competitive, the need for growth strategies becomes paramount. Flywheels offer a path, where each success propels the next.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Happy customers buy again and refer friends, who also buy again and refer friends. It&#8217;s a recipe for sustained growth.<\/p>\n","protected":false},"author":391,"featured_media":1525666,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","_wp_rev_ctl_limit":""},"categories":[58303],"tags":[],"class_list":["post-1525664","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-retention",""],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.2 (Yoast SEO v25.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Ecommerce Companies Need Flywheels - Practical Ecommerce<\/title>\n<meta name=\"description\" content=\"Happy customers buy again and refer friends, who also buy again and refer friends. 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