{"id":1536298,"date":"2024-04-29T08:53:36","date_gmt":"2024-04-29T12:53:36","guid":{"rendered":"https:\/\/www.practicalecommerce.com\/?p=1536298"},"modified":"2024-04-29T08:53:36","modified_gmt":"2024-04-29T12:53:36","slug":"abandoned-carts-are-an-opportunity","status":"publish","type":"post","link":"https:\/\/www.practicalecommerce.com\/abandoned-carts-are-an-opportunity","title":{"rendered":"Abandoned Carts Are an Opportunity"},"content":{"rendered":"<p>Abandoned cart recovery can be a goldmine for ecommerce marketers, but not how one might think.<\/p>\n<p>In 2024, ecommerce shopping cart abandonment rates among U.S. adults hover around 70%, <a href=\"https:\/\/baymard.com\/lists\/cart-abandonment-rate\">according<\/a> to the Baymard Institute. It&#8217;s a big opportunity.<\/p>\n<p>Baymard suggests focusing on design, noting that &#8220;if we focus only on checkout usability issues which we&#8230;have documented to be solvable, the average large-sized ecommerce site can gain a 35% increase in conversion rate though better checkout design.&#8221;<\/p>\n<p>For the overall U.S. and E.U. ecommerce industry, that 35% increase is about $260 billion in additional revenue.<\/p>\n<div id=\"everviz-XU4GqLdOz\" class=\"everviz-XU4GqLdOz\"><script src=\"https:\/\/app.everviz.com\/inject\/XU4GqLdOz\/?v=10\" defer=\"defer\"><\/script><\/div>\n<h3>Beyond Design<\/h3>\n<p>The problem is that usability and design haven&#8217;t solved abandonment thus far. Ecommerce cart abandonment rates have been essentially flat since 2018 and have risen since 2006.<\/p>\n<p>Ecommerce managers have been unable to solve the <a href=\"https:\/\/www.practicalecommerce.com\/remove-these-distractions-to-lower-cart-abandons\">shopping cart abandonment problem<\/a>, or the rate does not have the impact on sales we think it might.<\/p>\n<p>What if shopping cart abandonment is normal for ecommerce, and the real opportunity rests in treating folks who abandon carts like warm leads instead of lost opportunities?<\/p>\n<p>That does not mean that online merchants should ignore design or conversion optimization; rather, it implies an opportunity to market to shoppers who didn&#8217;t complete the checkout process.<\/p>\n<h3>Cart Recovery Email<\/h3>\n<p>A cart abandonment email sequence is perhaps the most popular and effective way to recover the sale. Ecommerce platforms such as Shopify and BigCommerce include those emails as default features.<\/p>\n<p>Familiarity, however, may be a problem. It may be too easy to turn on the feature without optimizing it. A better practice could be identifying the shopper as early as possible and creating an automated behavior-based email to convert.<\/p>\n<p>The steps could be:<\/p>\n<ul>\n<li>Capture the shopper&#8217;s email address as soon as possible,<\/li>\n<li>Understand when to send the first cart recovery email message,<\/li>\n<li>Know how many messages the series should include,<\/li>\n<li>Optimize and personalize the message content.<\/li>\n<\/ul>\n<p>Merchants should <a href=\"https:\/\/www.practicalecommerce.com\/ab-testing-can-make-or-break-a-store\">test and optimize<\/a> each step for their audience and setup. For example, some marketers send the first recovery email 90 minutes after the abandonment, but others prefer 30 minutes or less.<\/p>\n<h3>Retargeting Ads<\/h3>\n<p>Another recovery tactic is to retarget cart abandoners with advertising. Retargeting ads should complement the abandonment email series. When the series begins, it should add the shopper to a retargeting campaign. This requires automation to launch a retargeting campaign and then turn it off.<\/p>\n<p>The campaign should run on Google and Meta and in programmatic email via services such as LiveIntent. The goal is to remind shoppers of the abandoned items.<\/p>\n<p>As always, testing and iterating is the key to remarketing success.<\/p>\n<h3>Text Messages<\/h3>\n<p>After email, the most powerful ecommerce communication tool is <a href=\"https:\/\/www.practicalecommerce.com\/email-and-text-marketing-are-cookie-proof\">text messaging<\/a>. Text messages are now the preferred transactional communication channel for many shoppers.<\/p>\n<p>A typical online buyer prefers text-based order and shipping notifications. Marketers can use that affinity to remind shoppers via text about abandoned items. Make the message as transactional as possible and avoid repeated messages.<\/p>\n<h3>Better Recovery<\/h3>\n<p>Since 2006, ecommerce cart abandonment rates have risen from about 59% to 70%, peaking at almost 72% in 2012 with the rise of smartphones before leveling off.<\/p>\n<p>Yet cart abandonment is an opportunity. Without neglecting design, merchants can improve their recovery efforts with coordinated email, retargeting ads, and text messages.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>What if shopping cart abandonment is normal, and the opportunity rests in treating folks who abandon as warm leads?<\/p>\n","protected":false},"author":391,"featured_media":1536324,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","_wp_rev_ctl_limit":""},"categories":[58303],"tags":[],"class_list":["post-1536298","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-retention",""],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.2 (Yoast SEO v25.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Abandoned Carts Are an Opportunity - Practical Ecommerce<\/title>\n<meta name=\"description\" content=\"What if shopping cart abandonment is normal, and the opportunity rests in treating folks who abandon as warm leads?\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.practicalecommerce.com\/abandoned-carts-are-an-opportunity\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Abandoned Carts Are an Opportunity\" \/>\n<meta property=\"og:description\" content=\"What if shopping cart abandonment is normal, and the opportunity rests in treating folks who abandon as warm leads?\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.practicalecommerce.com\/abandoned-carts-are-an-opportunity\" \/>\n<meta property=\"og:site_name\" content=\"Practical Ecommerce\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/practicalecommerce\" \/>\n<meta property=\"article:published_time\" content=\"2024-04-29T12:53:36+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.practicalecommerce.com\/wp-content\/uploads\/2024\/04\/Abandoned-Carts-Are-an-Opportunity.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"360\" \/>\n\t<meta property=\"og:image:height\" content=\"240\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Armando Roggio\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ecommerceboy\" \/>\n<meta name=\"twitter:site\" content=\"@practicalecomm\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Armando Roggio\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\/\/www.practicalecommerce.com\/abandoned-carts-are-an-opportunity#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.practicalecommerce.com\/abandoned-carts-are-an-opportunity\"},\"author\":{\"name\":\"Armando Roggio\",\"@id\":\"https:\/\/www.practicalecommerce.com\/#\/schema\/person\/357c476238d0b5e19bd0a0bfacefe722\"},\"headline\":\"Abandoned Carts Are an Opportunity\",\"datePublished\":\"2024-04-29T12:53:36+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.practicalecommerce.com\/abandoned-carts-are-an-opportunity\"},\"wordCount\":536,\"publisher\":{\"@id\":\"https:\/\/www.practicalecommerce.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.practicalecommerce.com\/abandoned-carts-are-an-opportunity#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.practicalecommerce.com\/wp-content\/uploads\/2024\/04\/Abandoned-Carts-Are-an-Opportunity.jpg\",\"articleSection\":[\"Customer Retention\"],\"inLanguage\":\"en-US\",\"copyrightYear\":\"2024\",\"copyrightHolder\":{\"@id\":\"https:\/\/www.practicalecommerce.com\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.practicalecommerce.com\/abandoned-carts-are-an-opportunity\",\"url\":\"https:\/\/www.practicalecommerce.com\/abandoned-carts-are-an-opportunity\",\"name\":\"Abandoned Carts Are an Opportunity - 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