{"id":1549062,"date":"2025-02-03T18:15:17","date_gmt":"2025-02-03T23:15:17","guid":{"rendered":"https:\/\/www.practicalecommerce.com\/?p=1549062"},"modified":"2025-02-04T10:31:46","modified_gmt":"2025-02-04T15:31:46","slug":"how-to-re-engage-email-subscribers-right","status":"publish","type":"post","link":"https:\/\/www.practicalecommerce.com\/how-to-re-engage-email-subscribers-right","title":{"rendered":"How to Re-engage Email Subscribers Right"},"content":{"rendered":"<p>Merchants know the value of re-engaging dormant email subscribers. I did that several years ago while working for a leading U.S.-based email service provider. A client, a prominent direct-to-consumer personal-care brand, had roughly 30,000 subscribers who had not opened an email in 2 to 7 years.<\/p>\n<p>My team developed and implemented a targeted three-month re-engagement strategy that maintained email deliverability and brand reputation. Over 50% of the dormant subscribers ultimately re-engaged.<\/p>\n<p>Here are the steps.<\/p>\n<div id=\"attachment_1549083\" style=\"width: 580px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-1549083\" class=\"wp-image-1549083 size-large\" title=\"Illustration of email marketing concepts.\" src=\"https:\/\/www.practicalecommerce.com\/wp-content\/uploads\/2025\/02\/Two-professionals-computer-570x299.jpg\" alt=\"Male and female in an office looking at a computer\" width=\"570\" height=\"299\" srcset=\"https:\/\/www.practicalecommerce.com\/wp-content\/uploads\/2025\/02\/Two-professionals-computer-570x299.jpg 570w, https:\/\/www.practicalecommerce.com\/wp-content\/uploads\/2025\/02\/Two-professionals-computer-300x158.jpg 300w, https:\/\/www.practicalecommerce.com\/wp-content\/uploads\/2025\/02\/Two-professionals-computer-768x403.jpg 768w, https:\/\/www.practicalecommerce.com\/wp-content\/uploads\/2025\/02\/Two-professionals-computer.jpg 800w\" sizes=\"auto, (max-width: 570px) 100vw, 570px\" \/><p id=\"caption-attachment-1549083\" class=\"wp-caption-text\">Re-engaging dormant email subscribers drives value.<\/p><\/div>\n<h3>Re-engage Subscribers<\/h3>\n<h4>Create a segment for unengaged subscribers<\/h4>\n<p>Including unengaged subscribers in a regular sending cadence will confuse them and likely land your campaigns in the spam folder, hurting your <a href=\"https:\/\/www.practicalecommerce.com\/email-delivery-explained\">email deliverability<\/a>. Instead, place them in a <a href=\"https:\/\/www.practicalecommerce.com\/secrets-of-email-segmentation\">separate segment<\/a>.<\/p>\n<p>When sending re-engagement emails, prioritize the most recently engaged subscribers. As you work from newest to oldest, note metrics such as open and click rates. If they start to decline, you&#8217;ve likely hit your limit. For the DTC brand, we re-engaged subscribers who hadn&#8217;t interacted with the brand for up to five years.<\/p>\n<h4>Take it slow and steady<\/h4>\n<p>It&#8217;s tempting to send an email blast immediately, but strategy comes first. Flooding your sending-server IPs with new traffic can set off deliverability alarms and harm other campaigns. Do not increase overall deployments by more than 10% of your normal volume. This preserves deliverability while including dormant recipients.<\/p>\n<h4>Copy is king<\/h4>\n<p>Email copy should be <a href=\"https:\/\/www.practicalecommerce.com\/the-best-email-marketing-tells-a-story\">compelling and engaging<\/a> and create a sense of urgency. Start by acknowledging the subscriber&#8217;s absence in the subject line or preheader with a simple &#8220;We&#8217;ve missed you&#8221; or similar. Include an exclusive promotion or incentive \u2014 ideally contained in the subject line or preheader to capture attention immediately. <a href=\"https:\/\/www.practicalecommerce.com\/gen-ai-nears-hyper-personalization-at-scale\">Personal touches<\/a>, such as recipients&#8217; first names, can improve responses.<\/p>\n<p>If you can&#8217;t offer promotions, inform subscribers of changes, such as new products or services, since they last engaged. The DTC brand had launched a celebrity campaign for Pride Month. We highlighted the partnership and offered limited-edition items from the campaign.<\/p>\n<p>We also A\/B tested subject lines across various micro-segments and sent the winning version to the larger population.<\/p>\n<p>It might seem counterintuitive, but ensure the opt-out button is easy to find. The goal is to engage folks who want to hear from you. Facilitating unsubscribes from uninterested recipients reduces spam complaints for a healthier list in the long run.<\/p>\n<h4>Have patience<\/h4>\n<p>We emailed the dormant DTC subscribers every 2 to 3 weeks for three months before gradually integrating re-engagers into a regular rhythm. Once or twice per month may seem infrequent, but it allows for time to evaluate performance and craft compelling copy for real value.<\/p>\n<h3>Ongoing Re-engagement<\/h3>\n<p>Dormant subscribers are an unfortunate reality for every <a href=\"https:\/\/www.practicalecommerce.com\/how-to-monitor-competitors-email-marketing\">email marketing list<\/a> I&#8217;ve encountered, but an active re-engagement strategy can minimize the loss. Don&#8217;t wait years to act. A twice-yearly re-engagement campaign can keep subscribers active and revenue flowing.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dormant subscribers are a reality for email marketers, but an active re-engagement strategy can minimize the loss.<\/p>\n","protected":false},"author":2452,"featured_media":1549082,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","_wp_rev_ctl_limit":""},"categories":[58298],"tags":[],"class_list":["post-1549062","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-email",""],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.2 (Yoast SEO v25.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Re-engage Email Subscribers Right - Practical Ecommerce<\/title>\n<meta name=\"description\" content=\"Dormant subscribers are a reality for email marketers, but an active re-engagement strategy can minimize the loss.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.practicalecommerce.com\/how-to-re-engage-email-subscribers-right\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Re-engage Email Subscribers Right\" \/>\n<meta property=\"og:description\" content=\"Dormant subscribers are a reality for email marketers, but an active re-engagement strategy can minimize the loss.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.practicalecommerce.com\/how-to-re-engage-email-subscribers-right\" \/>\n<meta property=\"og:site_name\" content=\"Practical Ecommerce\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/practicalecommerce\" \/>\n<meta property=\"article:published_time\" content=\"2025-02-03T23:15:17+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-02-04T15:31:46+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.practicalecommerce.com\/wp-content\/uploads\/2025\/02\/How-to-Re-engage-Email-Subscribers-Right-c.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"360\" \/>\n\t<meta property=\"og:image:height\" content=\"240\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Vonnie Williams\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@practicalecomm\" \/>\n<meta name=\"twitter:site\" content=\"@practicalecomm\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Vonnie Williams\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\/\/www.practicalecommerce.com\/how-to-re-engage-email-subscribers-right#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.practicalecommerce.com\/how-to-re-engage-email-subscribers-right\"},\"author\":{\"name\":\"Vonnie Williams\",\"@id\":\"https:\/\/www.practicalecommerce.com\/#\/schema\/person\/9644f422cad1a3bbbeb1000c703fb7c0\"},\"headline\":\"How to Re-engage Email Subscribers Right\",\"datePublished\":\"2025-02-03T23:15:17+00:00\",\"dateModified\":\"2025-02-04T15:31:46+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.practicalecommerce.com\/how-to-re-engage-email-subscribers-right\"},\"wordCount\":486,\"publisher\":{\"@id\":\"https:\/\/www.practicalecommerce.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.practicalecommerce.com\/how-to-re-engage-email-subscribers-right#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.practicalecommerce.com\/wp-content\/uploads\/2025\/02\/How-to-Re-engage-Email-Subscribers-Right-c.jpg\",\"articleSection\":[\"Email &amp; 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