Category

Customer Retention

Repeat buyers are the key to long-term success for most ecommerce businesses. Our library of customer retention articles includes tactics for subscription ideas, loyalty programs, A/B testing, enhanced customer service, soliciting feedback, and much more.

Illustration of a single isolated person among a group of many
Customer Retention

Will AI Solve Ecommerce Personalization?

November 20, 2025 •

Albatross AI claims to have the first infrastructure for training personalization models on live events.

Word cloud for "customer loyalty" and related synonyms
Customer Retention

AI Makes Loyalty Programs Smarter

November 9, 2025 •
Taylor Holiday
Customer Retention

How to Achieve Negative CAC

August 8, 2025 •
Image of a human hand holding a smartphone
Customer Retention

Prime Day’s Mobile AOV Challenge

July 20, 2025 •
Illustration of the words "Customer Loyalty" on a bar graph
Customer Retention

Why Your Loyalty Program Isn’t Working

April 30, 2025 •
Image of a t-shirt being printed with the words "Dream Big"
Customer Retention

How Lifecycle Marketing Powers Ecom SMBs

December 3, 2024 •
Photo of a person holding a smartphone with a mobile wallet on the screen
Customer Retention

Wallet Passes Are a Mobile Marketing Channel

November 24, 2024 •
Illustration reading "Best Christmas Gifts"
Customer Retention

Holiday Gift Guides Drive Long-Term Revenue

October 23, 2024 •
Female holding a credit card in front of a laptop
Customer Retention

Is Personalized Shopping Private?

August 13, 2024 •
Image of a flywheel with the word "Referrals" on a gear
Customer Retention

Turn Shoppers into Brand Advocates

June 18, 2024 •
Photo of a shopping cart checkout on a smartphone screen
Customer Retention

Abandoned Carts Are an Opportunity

April 29, 2024 •
Photo from Lemlist of a male "ideal customer"
Customer Retention

AI Tools for Ideal Customer Profiles

March 17, 2024 •
Photo of a man looking at a smartphone screen
Customer Retention

Online Shoppers Expect More from Sellers

January 21, 2024 •
Smiling female in front of many delivery boxes
Customer Retention

Profit Boosters from Repeat Buyers

January 14, 2024 •
Photo of a shopper virtually trying on shoes on her smarthpone
Customer Retention

Omnichannel Retail Will Accelerate in 2024

January 8, 2024 •
The text "Customer Acquisition Costs" imprinted on a highway
Customer Retention

How to Break Even on Customer Acquisition

December 5, 2023 •
Photo of a MacBook Pro case from BestBuy.com
Customer Retention

Are Cross-selling and Personalization Now the Same?

November 7, 2023 •
Drawing on paper of a mechanical flywheel
Customer Retention

Ecommerce Companies Need Flywheels

August 20, 2023 •
Illustration of a customer service concept
Customer Retention

11 Post-purchase Retention Tactics

August 7, 2023 •
Photo of a guage Promoter, Passive, and Detractor
Customer Retention

Drive Customer Satisfaction with NPS

July 11, 2023 •
Bed Bath & Beyond store and signage in a prominent shopping center
Customer Retention

Lessons from Bed Bath & Beyond

July 2, 2023 •
Photo of a male and female wearing headsets for customer support
Customer Retention

ChatGPT Prompts for Customer Support

May 30, 2023 •
Chewy-autoship_Purina-dog-food
Customer Retention

FTC Rules Would Impact Ecommerce Subscriptions

May 22, 2023 •
Josh Paulson
Customer Retention

Pet Chinchillas Save Family Business

May 19, 2023 •
Best Buy logo of a in-store tag
Customer Retention

Post-Covid Shoppers Are Omnichannel

April 30, 2023 •
Illustration of the words "Customer Journey" on an arrow
Customer Retention

How to Map a Customer Journey

April 25, 2023 •
Photo of a female holding a water bottle from Hydro Flask's website
Customer Retention

Repurpose Core Products for Repeat Sales

April 23, 2023 •
Photo of an ecommerce site on a computer tablet
Customer Retention

How Private-label Goods Spur Online Retail

April 5, 2023 •

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